Return and exchange policy
রিটার্ন ও এক্সচেঞ্জ নীতি
Last updated 14 October 2026
In short
- খুলে দেখে টাকা দিন Check the parcel in front of the delivery person. Pay only when it is right.
- 7-day easy return Broken, wrong or spoiled item? Tell us within 7 days of getting it.
- Call or WhatsApp us Tell us your order number and what is wrong. We sort it out quickly.
When we take it back
The item arrived broken or leaking
You got a different product or size than you ordered
The item was already spoiled or faulty when it arrived
You tell us within 7 days of getting the parcel
When we can't take it back
The item was opened and used, unless it was faulty
More than 7 days have passed since delivery
It was damaged after the parcel was received
How to return
-
1
Call or WhatsApp us within 7 days
Tell us your order number and send a photo of the problem.
-
2
Send it back
We tell you how: with our next delivery or by courier.
-
3
A new item or your money back
The way you choose, as soon as the item reaches us.
Questions
Do I get the delivery charge back?
Yes, when the mistake was ours: a broken, wrong or spoiled item.
What if I change my mind?
Call us before the parcel is sent and we cancel the order for free.
Can I exchange it for another product?
Yes, within 7 days, if it is unused. You pay any difference in price.